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Business Office Specialist- FT

Company: MedStar Radiology Network
Location: Olney
Posted on: November 18, 2021

Job Description:

Description:Join an energetic, patient-focused team! MedStar Radiology Network at Olney is currently seeking an experienced Business Office Specialist for a Full-time Flex position at our outpatient imaging center located in Olney, MD. Hours are M-F, 8:30a-5p.

  • Note: As a partner of MedStar Health, influenza and COVID-19 vaccinations, or approved exemptions, are a requirement of employment.JOB SUMMARY:Under the direction of the Business Office Supervisor, the Business Office Specialist:
    • Performs all forms of office support including, but not limited to Scheduling, Pre-Authorization, and Patient Coordination.
    • Serves as part of the imaging center team and seeks as well as provides feedback for improved clinical practice.ESSENTIAL JOB FUNCTIONS
      • Collaborates with all Imaging Center staff to facilitate timely patient care.
      • Warmly greets patients as they enter the Imaging Center with both eye contact and a smile; this includes family members/others accompanying the patient to the Imaging Center.
      • Assists technologists with patient care, as needed or requested.
      • Serves as a liaison between all customers, including patients, physicians, and imaging center staff.
      • Handles phone correspondence, scheduling of appointments, coordinates/assembles orders with daily schedules, and distributes to clinical peers.
      • Accurately performs registration using Imaging Center (and Medical Center, when applicable) systems in accordance with the Imaging Center's Standard Operating Procedures; completes registration ensuring patient work flow is optimized.
      • Completes all collection transactions and documents, per Standard Operating Procedures.
      • Answers phones, transferring to appropriate contact number/person, while providing the number you are transferring the caller to in a polite, professional manner.
      • Check-listing and scanning of Imaging Center Medical Records into OIA/RIS Fusion program.
      • File, fax, and copy material as requested/required.
      • Maintains working knowledge of Imaging Center (and Medical Center, when applicable) policies and procedures.
      • Maintains records and files, compiles data, and prepares reports.
      • May perform supply inventory management and/or medical record management.
      • Researches requests and provides support to resolve and answer.
      • Ensures optimal customer service to all patients, peers, etc., by maintaining a pleasant tone of voice in all situations, answering the phone as quickly as possible (within 3 rings), answering all questions, portraying empathy at all times and by returning phone calls as quickly as possible.
      • Reviews and documents allergies and lab results in EMR on patient schedule.
      • Contacts patient to confirm appointment date, arrival time, and location.
      • Provides patient exam prep instructions and answers, or seeks answers to patient questions.
      • Completes and forwards all necessary nursing, CT, MR, and Fluoroscopy alerts to the appropriate personnel.
      • Demonstrates the ability to gather and track data for quality assurance.
      • Supports the operational goals of the center through consistent communication and collaboration with members of the Imaging Center's interdisciplinary team.
      • Covers absences of all areas of the Business Office including, but not limited to, Scheduling, Pre-Authorization, and Patient Coordinator.
      • Handles HIPAA sensitive information and recognizes importance of these regulations.
      • Proficiently maintains and uses knowledge of scheduling systems, patient information and insurance verification requirements and processes.
      • Compiles and communicates accurate and pertinent clinical data and demographics to the patient's insurance company.
      • Inputs information into computer system(s) regarding pre-authorization status.
      • Keeps current on insurance regulations to obtain and record patient data; and maintains knowledge of system requirements.
      • Performs telephonic/fax/online review of admission/procedures to insurance carriers.
      • Follow-up with insurance carriers to obtain certification/authorization numbers for outpatient services.
      • Performs on-line data entry of certification/authorizations or denials.
      • Facilitates resolution of pre-authorization or referral issues for scheduled patients and same day add-ons to ensure payment from the insurance company on the patient's behalf.
      • Creates payment arrangement forms for uninsured patients and effectively communicates payment requirements to patients.
      • Proficiently maintains and uses knowledge of office practices, software programs, and office equipment including, but not limited to, fax machines, computers, and printers.
      • Performs required QA monitor tracking utilizing designated spreadsheets and completes monthly summary for submission to Supervisor.
      • Supports the operational goals of the center through consistent communication and collaboration with members of the Imaging Center leadership.
      • Maintains working knowledge of Imaging Center (and Medical Center, when applicable) policies and procedures.
      • May perform special projects that require additional training and skills, as assigned.
      • Takes the initiative to help other modalities/areas of the Imaging Center as assigned or when own work load/area allows.
      • Participates in performance improvement activities.
      • Participates as a team member and is accountable for own work responsibilities.
      • Demonstrates consistent use of AIDET (Acknowledge patient, Introduce yourself, provide Duration/timeline for test, Explain the process & Thank them for choosing the center) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customer.
      • Attends/participates in staff meetings, in-services, & center-wide meetings as scheduled.
      • Performs all other duties as assigned.. Requirements:EXPERIENCE:
        • Minimum of 1 year administrative medical office experience.
        • One year of radiology experience is preferable.
        • Medical office experience preferred.EDUCATION:
          • To be competitive, must have high school diploma or general education degree (GED)SKILLS/ABILITIES:
            • Ability to work independently and multitask.
            • Ability to provide documentation accurately and concisely.
            • Knowledge of medical and radiology terminology.
            • Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and retrieving of data.
            • Knowledge of Microsoft Office, including Word, Excel, and PowerPoint.Our outpatient imaging center offers competitive salary and benefits. Pre-employment drug screen and background check are required. If qualified, please apply today for immediate consideration.OIA partners with local healthcare providers to develop, own and operate quality, easily accessible, service-oriented outpatient diagnostic imaging centers. To learn more, visit us at www.oiarad.com.Equal Opportunity Employer

Keywords: MedStar Radiology Network, Olney , Business Office Specialist- FT, Administration, Clerical , Olney, Maryland

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