Customer Service Representative II

Company: Robert Half
Location: Baltimore
Posted on: January 23, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Customer Service Representative II to join our team in Baltimore, Maryland. In this role, you will handle inbound inquiries, assist customers with various concerns, and utilize specialized software to ensure high-quality service. This is a long-term contract position offering an excellent opportunity to grow your expertise while contributing to customer satisfaction. Responsibilities: • Respond to inbound calls promptly and professionally, addressing customer inquiries with accuracy. • Guide customers through benefit functions and housing-related concerns, ensuring clarity and compliance. • Utilize CRM and customer service software to document interactions and manage client information effectively. • Collaborate with team members to resolve complex issues and improve service delivery. • Maintain a strong understanding of financial services tools, including ADP, for seamless customer support. • Work with Avaya CMS and other communication systems to enhance call center operations. • Provide solutions to customer concerns by leveraging computer programs and problem-solving skills. • Stay updated on policies and procedures to ensure accurate and compliant service. • Contribute to a positive team environment by sharing insights and participating in regular training sessions. • Minimum of 1 year of experience in customer service or call center roles. • Proficiency with CRM platforms and customer service software. • Strong communication skills, both verbal and written, to interact effectively with diverse customers. • Competence in handling multiple computer programs and applications. • Proven ability to resolve customer concerns with professionalism and efficiency.

Keywords: Robert Half, Olney , Customer Service Representative II, Customer Service & Call Center , Baltimore, Maryland