Front Desk Concierge - Silver Spring, MD
Company: Compass Concierge Services
Location: Silver Spring
Posted on: April 2, 2026
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Job Description:
Description The Role At Compass Concierge, we don’t just staff a
desk; we curate an experience. Downtown Silver Spring is a
bustling, energetic community, and as our Front Desk Concierge, you
are the face of it. We’re looking for part-time, warm, empathetic
professionals who can manage high-end logistics while making every
resident feel like the most important person in the building. Why
Join Compass Concierge? At Compass Concierge, we support thousands
of residents across the DMV every day. We aren’t just managing
lobbies, we’re building communities. We believe your work should be
more than a shift; it should be a place where your empathy is
valued, and your professional growth is a priority. If you’re a
people-first person who wants to make a tangible difference in
someone’s day, you belong here. What You’ll Do Create Connections:
Build rapport by learning resident names and preferences to deliver
a personalized, luxury experience. Manage the Flow: Handle package
logging, vendor check-ins, and service requests using digital
tracking platforms. Be the Expert: Provide local recommendations,
manage amenity reservations, and assist with move-in logistics.
Maintain the Standard: Keep the lobby polished and professional,
ensuring building policies are followed with courtesy and
discretion. Safety First: Monitor building access and remain the
"calm in the storm" during emergencies, coordinating with
authorities when necessary. What You Bring Experience: 3 years of
customer service (hospitality, luxury residential, or hotels
preferred). Background: Prior experience in a concierge or front
desk role is required. Skills: Excellent verbal and written
communication; you can write a professional shift report and hold a
great conversation. Tech Savvy: Familiarity with Microsoft Office;
experience with BuildingLink, Yardi, or KeyLink is a major plus.
Appearance: You take pride in a polished, professional look
(Black/Navy suit required). Flexibility: You’re available for a
schedule that may include weekends, holidays, or inclement weather.
Capability: You have reliable transportation, are comfortable being
on your feet for long periods, and can lift up to 50 lbs. when
those heavy packages arrive. The Perks Competitive pay with growth
and merit increase opportunities Accrued paid sick time Commuter
benefits and Employee Discount program Access to the Compass Care
Employee Assistance Program Equal Employment Opportunity Statement
Compass Concierge is an equal opportunity employer. We provide
equal employment opportunities to all applicants for employment
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Keywords: Compass Concierge Services, Olney , Front Desk Concierge - Silver Spring, MD, Customer Service & Call Center , Silver Spring, Maryland
