Chick Fil A Director of Operations

Company: Perkins Management Services Company
Location: Washington
Posted on: June 2, 2025

Job Description:

Perkins Management, a Chick-fil-A franchisee, is looking for a designated CFA Director of Operations. Chick-fil-A is a customer-first, service-driven organization known for its commitment to excellence in food quality, hospitality, and leadership development. As one of the most beloved quick-service restaurant brands, we strive to serve our customers, team members, and communities with care and integrity.The Director of Operations, will play a critical leadership role in driving operational excellence, developing high-performance teams, and ensuring a remarkable guest experience. This position requires a strategic thinker with a passion for servant leadership, continuous improvement, and business growth.Key ResponsibilitiesLeadership & Culture

• Champion Perkins Management and Chick-fil-A's mission and core values in all aspects of restaurant operations.
• Foster a positive and accountable team culture focused on servant leadership and personal growth.
• Lead, coach, and develop Operations Leaders, Shift Leaders, and Team Members.Operational Excellence
  • Ensure consistent execution of Chick-fil-A standards in food safety, cleanliness, speed of service, and hospitality.
  • Analyze operational data to improve throughput, quality, and profitability.
  • Oversee daily operations and implement systems that drive efficiency and sustainability.Team Development
    • Lead hiring, onboarding, and performance management processes in collaboration with HR or Talent Team.
    • Develop training programs that enhance operational skills and leadership capabilities.
    • Support succession planning and career pathing for team members at all levels.Financial & Strategic Planning
      • Partner with the Owner/Operator to set goals and implement strategies that achieve financial targets.
      • Monitor labor costs, food costs, and other key performance indicators (KPIs).
      • Forecast staffing needs and manage scheduling to optimize productivity.Customer Experience
        • Set the standard for exceptional customer service and guest satisfaction.
        • Respond to customer feedback and resolve escalated concerns with empathy and urgency.
        • Collaborate with Marketing to support local brand initiatives and community outreach.Qualifications
          • Minimum of 5-7 years of experience in multi-unit or high-volume restaurant leadership. Chick-fil-A experience preferred but not required.
          • Proven track record of developing teams and improving operational outcomes.
          • Strong business acumen and understanding of restaurant financials.
          • Excellent communication, organizational, and interpersonal skills.
          • Bachelor's degree in Business, Hospitality, or related field preferred.
          • Passionate about servant leadership and developing others.What We Offer
            • Competitive salary and performance-based bonuses
            • Comprehensive health benefits (if applicable)
            • Paid time off and holidays
            • Leadership development opportunities
            • A values-driven work culture and meaningful career growth
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Keywords: Perkins Management Services Company, Olney , Chick Fil A Director of Operations, Executive , Washington, Maryland