Phlebotomist IV-Group Lead req81620
Company: Quest Diagnostics
Posted on: November 17, 2021
Rep PS IV (Phleb) - Group Lead - Olney, MD - Monday-Friday
varied (Rotational Saturday)
The Patient Service Representative IV - Group Lead (PSR IV - Group
Lead) represents the face of our company to patients who come to
Quest Diagnostics, both as part of their health routine or for
insights into life-defining health decisions. - The PSR IV must
have a deep understanding and knowledge of established practices
and procedures and creates an atmosphere of trust and confidence to
our patients, customers, clients and internal leadership. The PSR
IV must ensure that daily work of the Patient Service
Center/Mobile/Long Term Care/In-Office Phlebotomy is completed
accurately and on time. - The PSR IV is also responsible in
providing the Supervisor or Functional Patient Services Manager
with Patient, Client, Field, Compliance, Training, Metrics and
Administrative support as needed in the Patient Service Region. The
PSR IV must function as a backup to the Patient Services Supervisor
and carry out duties and responsibilities in his/her absence.
The PSR IV demonstrates Quest Leadership Behaviors while focusing
on process excellence skills and sensitivity to confidentiality and
accuracy to patient information. This role is held accountable for
Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP)
activity in the territory, including opening and closing both PSCs
and IOP locations. - Successful applicants may be assigned to work
and direct daily activity in a doctor's office, a patient service
center, in a house call environment, long term care or as business
needs dictate. - Will be required to act as a coach, mentor,
instructor, and resource advisor for new employees and provide
effective onboarding services to new clients. - They will also act
as a point of contact to staff in the region and provide regular
input to the Supervisor or Functional Patient Service Manager. In
addition, the PSR IV must portray leadership capabilities and a
higher level of customer facing skills including; verbal and
written communications, problem solving, and collaboration with
multiple functions, such as: Sales, Laboratory Testing Services, IT
connectivity, Billing, and Logistics due to their specialty and or
complex test orders. The PSR IV must be capable of handling
multiple priorities in a high volume setting.
Job Accountabilities (Responsibilities)
Collect specimens according to established procedures. - This
includes, but not limited to: drug screens, biometric screening and
Administer oral solutions according to established training.
Research test/client information and confirm and verify all written
and electronic orders by utilizing lab technology systems or
directory of services.
Responsible for completing all data entry requirements accurately
including data entry of patient registration; entry of test order
from requisition or pulling order from database; managing Standing
Enter billing information and collect payments when required,
including the safeguarding of assets and credit card
Data entry and processing specimens including: labeling,
centrifuging, splitting, and freezing specimens as required by test
Perform departmental-related clerical duties when assigned such as
data entry, inventory, stock supplies, and answer phones when
Read, understand and comply with departmental policies, protocols
and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance
Manual, Automobile Policies and Procedures, Employee Handbook,
Quality Assurance Manual); and ensure that all staff members follow
Perform verification of patient demographic info / initials
including patient signature post-venipuncture to verify tubes were
labeled in their presence and that the name on the label is
Assist with compilation and submission of monthly statistics and
Maintain all appropriate phlebotomy logs in a timely manner and
based on frequency, such as maintenance logs and temperature
Complete training courses and keep up-to-date with the latest
Travel to Territory Manager meeting if held off-site or off normal
Participate on special projects and teams.
Stay up-to-date on company communications and assist with the
distribution of technical information to the work group.
Perform Point of Care (POC) testing at those sites where needed and
the complete training/competency evaluations per Standard Operating
With appropriate training, act as mentor and resource for new
employees, assisting with transition into the PSC work environment
and the familiarity with established procedures.
Assist with periodic inventory counts.
Assist with the preparation of schedules for the assigned work
group or PSCs.
Communicate professionally with clients to resolve or refer, and
document problems, prepare problem documentation and report
critical issues as they occur.
Ensure staff is following all safety precautions by wearing a
clean, button lab coat, gloves and face shield when required.
Assist supervisors with the implementation of SOPs and the
distribution of technical information and communication to the work
group in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean and in good repair, take
appropriate action to advise Supervisor of required repairs and
Will be required to act as a coach, mentor, instructor and resource
advisor for new employees, as well as be the point of contact to
staff on site and provide regular input to the supervisor.
Provide effective onboarding services to new clients.
Partner with Supervisor to assist the transition process setting up
new offices for both PSCs and IOPs.
Must be able to step in for a PSR III and lead one or more PSR on
Support Patient Inquiries from the website, Office of Chairman and
Managed Care, as needed.
Support the Problem Resolution Line and could be called to the
field regarding a patient recollection, as needed.
Provide input on the performance evaluations of the PSRs.
Ability to provide quality, error free work in a fast-paced
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
Flexible and available based on staffing needs, which includes
weekends, holidays, on-call and overtime.
Committed to all Quest Diagnostics policies and procedures
including company dress code, Employee Health & Safety, and Quest
Diagnostics Everyday Excellence Guiding Principles.
Must be able to make decisions based on established procedures and
exercise good judgment.
Must have reliable transportation, valid driver license, and clean
driving record, if applicable.
Travel and flexible hours required to work multiple locations and
required to cover at Patient Service Center/Mobile/Long Term
Care/In-Office Phlebotomy locations with minimal notice.
Capable of handling multiple priorities in a high volume
Must demonstrate superior customer focus; ability to communicate
openly and transparently with peers, supervisors and patients;
ability to accelerate and embrace change throughout Quest; and
knowledge of our business.
Lift light to moderately heavy objects. - The normal performance of
duties may require lifting and carrying objects. - Objects in the
weight range of 1 to 15 pounds are lifted and carried frequently;
objects in the weight range of 16 to 25 pounds are lifted and
carried occasionally and objects in the weight range of 26 to 40
pounds are seldom lifted and carried. - Objects exceeding 41 pounds
are not to be lifted or carried without assistance.
Must be able to sit or stand for long periods of time; requires
long hours of eye and hand coordination.
Must be able to perform repetitive tasks with dominant hand
frequently to constantly throughout the day.
Position requires travel.
Extensive use of phone and PC.
Fine dexterity with hands/steadiness.
[All requirements are subject to possible modifications to
reasonably accommodate individuals with disabilities. - All duties
and requirements are essential job functions.]
High school diploma or equivalent.
Medical training: medical assistant or paramedic training
Phlebotomy certification preferred. Required in California, Nevada,
Minimum seven years phlebotomy experience required, inclusive of
pediatric, geriatric and capillary collections.
5 to 7 years in a PSC/IOP environment preferred.
Customer service in a retail or service environment preferred.
Keyboard/data entry experience.
Keywords: Quest Diagnostics, Olney , Phlebotomist IV-Group Lead req81620, Healthcare , Olney, Maryland
Didn't find what you're looking for? Search again!