Telecommunications Operator

Company: Medstar Research Institute
Location: Olney
Posted on: June 22, 2022

Job Description:

Full Time

Telecommunications

18101 Prince Philip Drive

Support and Patient Services - Non-Clinical

Evening Shift

1.00

* Job Summary
* Operates PBX consoles including physicians' answering service and hospital paging systems. Processes calls, for Medstar Montgomery Medical Center and Physician's Answering Service.




* Minimum Qualifications
* Education/Training
* High School Diploma or equivalent




*
* Experience
* 1 year of experience with multi-line or computerized answering service or as PBX Operator is preferred




*
* License/Certification/Registration
* N/A




*
* Knowledge, Skills & Abilities
* Ability to communicate with all levels of internal and external customers


* Ability to read write and speak English clearly


* Basic computer skills for data entry


* Basic knowledge of medical terminology


* Bilingual in conversational Spanish is a plus but not required






* Primary Duties and Responsibilities
* Technical: Answers, processes and documents all incoming calls to the hospital and the physicians' answering service.
* Answers and processes incoming calls utilizing specified call answering structure in a timely manner.


* Directs incoming console calls to the appropriate department/person.


* Assists in-house callers with placing outside calls as needed.


* Supplies patient information, information about meetings, directions to MMMC, etc. as needed.


* Announces pages on overhead paging system for physicians, personnel or authorized public announcements and maintains appropriate related documentation.


* Locates physicians, personnel and visitors in meetings, etc. when paging is not adequate under urgent circumstances.


* Responds to emergency calls on a priority basis.


* Alerts hospital personnel to emergency code situations according to established procedures and completes related documentation.


* Monitors alarm systems for fire, ETO, security, blood bank, medical gases and notifies appropriate personnel when alarms are activated or for other reported emergencies.


* Documents/relays messages received on the physician answering service per established procedures and provides caller information as needed.




* Administrative and Support: Performs administrative duties and provides support as needed.
* Provides and documents the release of patient TTY and volume control telephone equipment for hearing impaired persons.


* Updates Physician Whereabouts information in the XTEND database as needed.


* Assists with training of new hires as needed.




* Development: Identifies learning needs and proactively engages in advancement of knowledge.
* Participates in training and development activities.


* Attends hospital sponsored training programs as required by the department.


* Meets all mandatory obligations.




* Organizational knowledge: Works effectively within and between departments.
* Participates in departmental projects.


* Participates in interdepartmental activities when asked.


* Demonstrates a constructive approach during all interactions

Keywords: Medstar Research Institute, Olney , Telecommunications Operator, IT / Software / Systems , Olney, Maryland