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Telecommunications Operator

Company: Medstar Research Institute
Location: Olney
Posted on: June 22, 2022

Job Description:

Full Time


18101 Prince Philip Drive

Support and Patient Services - Non-Clinical

Evening Shift


* Job Summary
* Operates PBX consoles including physicians' answering service and hospital paging systems. Processes calls, for Medstar Montgomery Medical Center and Physician's Answering Service.

* Minimum Qualifications
* Education/Training
* High School Diploma or equivalent

* Experience
* 1 year of experience with multi-line or computerized answering service or as PBX Operator is preferred

* License/Certification/Registration
* N/A

* Knowledge, Skills & Abilities
* Ability to communicate with all levels of internal and external customers

* Ability to read write and speak English clearly

* Basic computer skills for data entry

* Basic knowledge of medical terminology

* Bilingual in conversational Spanish is a plus but not required

* Primary Duties and Responsibilities
* Technical: Answers, processes and documents all incoming calls to the hospital and the physicians' answering service.
* Answers and processes incoming calls utilizing specified call answering structure in a timely manner.

* Directs incoming console calls to the appropriate department/person.

* Assists in-house callers with placing outside calls as needed.

* Supplies patient information, information about meetings, directions to MMMC, etc. as needed.

* Announces pages on overhead paging system for physicians, personnel or authorized public announcements and maintains appropriate related documentation.

* Locates physicians, personnel and visitors in meetings, etc. when paging is not adequate under urgent circumstances.

* Responds to emergency calls on a priority basis.

* Alerts hospital personnel to emergency code situations according to established procedures and completes related documentation.

* Monitors alarm systems for fire, ETO, security, blood bank, medical gases and notifies appropriate personnel when alarms are activated or for other reported emergencies.

* Documents/relays messages received on the physician answering service per established procedures and provides caller information as needed.

* Administrative and Support: Performs administrative duties and provides support as needed.
* Provides and documents the release of patient TTY and volume control telephone equipment for hearing impaired persons.

* Updates Physician Whereabouts information in the XTEND database as needed.

* Assists with training of new hires as needed.

* Development: Identifies learning needs and proactively engages in advancement of knowledge.
* Participates in training and development activities.

* Attends hospital sponsored training programs as required by the department.

* Meets all mandatory obligations.

* Organizational knowledge: Works effectively within and between departments.
* Participates in departmental projects.

* Participates in interdepartmental activities when asked.

* Demonstrates a constructive approach during all interactions

Keywords: Medstar Research Institute, Olney , Telecommunications Operator, IT / Software / Systems , Olney, Maryland

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