Senior ServiceNow Platform Administrator
Company: Govcio LLC
Location: Washington
Posted on: July 2, 2025
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Job Description:
Overview: GovCIO is currently hiring for a Senior ServiceNow
Platform Administrator to support our USSS Network Operations and
Security Center (NOSC) proposal. The ideal candidate will be
responsible for day-to-day administration, configuration, and
ongoing maintenance of the ServiceNow environment to ensure optimal
performance and alignment with business needs. This role will serve
as a key contact for platform support, upgrades, integrations, and
user enablement. This position will be located in Washington, DC
and is a hybrid remote position. Responsibilities: Administer,
configure, and support the ServiceNow platform, including core ITSM
modules (Incident, Problem, Change, Request, CMDB). Perform regular
system maintenance, patching, and upgrades in collaboration with
the ServiceNow team. Manage user accounts, roles, groups, and
permissions. Develop and maintain custom workflows, business rules,
UI policies, and catalog items. Monitor system performance and
troubleshoot performance issues and errors. Collaborate with
developers, process owners, and stakeholders to gather requirements
and translate them into technical solutions. Ensure data integrity
and implement best practices for data management and governance in
ServiceNow. Document platform configurations, system processes, and
support procedures. Support integrations between ServiceNow and
other enterprise tools and systems. Provide training and user
support, including knowledge base maintenance and ServiceNow user
guidance. Qualifications: Bachelor's with 8 years (or commensurate
experience) Required Skills and Experience 6 years of experience
administering the ServiceNow platform. Strong understanding of
ServiceNow modules, including ITSM, CMDB, and Reporting. Experience
with scripting (JavaScript, Glide, Flow Designer). Familiarity with
ServiceNow Update Sets, Scheduled Jobs, and Performance Analytics.
Understanding of ITIL principles and frameworks. Clearance
Required: US citizenship is required to acquire a Top Secret
Clearance. Preferred Skills and Experience ServiceNow Certified
System Administrator (CSA). Company Overview: GovCIO is a team of
transformerspeople who are passionate about transforming government
IT. Every day, we make a positive impact by delivering innovative
IT services and solutions that improve how government agencies
operate and serve our citizens. But we can't do it alone. We need
great people to help us do great things - for our customers, our
culture, and our ability to attract other great people. We are
changing the face of government IT and building a workforce that
fuels this mission. Are you ready to be a transformer? What You Can
Expect Interview & Hiring Process If you are selected to move
forward through the process, here’s what you can expect: During the
Interview Process Virtual video interview conducted via video with
the hiring manager and/or team Camera must be on A valid photo ID
must be presented during each interview During the Hiring Process
Enhanced Biometrics ID verification screening Background check, to
include: Criminal history (past 7 years) Verification of your
highest level of education Verification of your employment history
(past 7 years), based on information provided in your application
Employee Perks At GovCIO, we consistently hear that meaningful work
and a collaborative team environment are two of the top reasons our
employees enjoy working here. In addition, our employees have
access to a range of perks and benefits to support their personal
and professional well-being, beyond the standard company offered
health benefits, including: Employee Assistance Program (EAP)
Corporate Discounts Learning & Development platform, to include
certification preparation content Training, Education and
Certification Assistance* Referral Bonus Program Internal Mobility
Program Pet Insurance Flexible Work Environment *Available to
full-time employees Our employees’ unique talents and contributions
are the driving force behind our success in supporting our
customers, which ultimately fuels the success of our company. Join
us and be a part of a culture that invests in its people and
prioritizes continuous enhancement of the employee experience. We
are an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, gender, gender identity or expression, sexual
orientation, national origin, disability, or status as a protected
veteran. EOE, including disability/vets. Posted Pay Range The
posted pay range, if referenced, reflects the range expected for
this position at the commencement of employment, however, base pay
offered may vary depending on multiple individualized factors,
including market location, job-related knowledge, skills,
education, experience, and internal equity. The total compensation
package for this position may also include other compensation
elements, to be discussed during the hiring process. If hired,
employee will be in an “at-will position” and the GovCIO reserves
the right to modify base salary (as well as any other discretionary
payment or compensation program) at any time, including for reasons
related to individual performance, GovCIO or individual
department/team performance, and market factors. Posted Salary
Range: USD $125,000.00 - USD $135,000.00 /Yr.
Keywords: Govcio LLC, Olney , Senior ServiceNow Platform Administrator, IT / Software / Systems , Washington, Maryland
