Desktop Support Specialist
Company: ATCC
Location: Gaithersburg
Posted on: January 15, 2026
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Job Description:
Ready to shape the future of science and global health? ATCC, a
leading nonprofit biological resources and standards organization,
is seeking a Desktop Support Specialist to provide technical
assistance and support for computer systems, hardware, and
software. This role ensures smooth daily operations by
troubleshooting issues, performing installations, and delivering
exceptional user support. This is an onsite position primarily
based in Gaithersburg, MD with a requirement to support additional
ATCC facilities (one day per week in Germantown, MD, one day per
week in Manassas, VA, and remaining days in Gaithersburg, MD).
Exciting opportunity to join a life sciences organization. We are
seeking a proactive Desktop Support Specialist and Computer Support
Technician with exceptional communication and follow-up skills to
independently troubleshoot and resolve technical issues, deliver
outstanding customer service, and maintain accurate documentation
while managing multiple priorities. Join ATCC and be part of a team
that supports the global scientific community with trusted,
authenticated biological materials. Responsibilities Technical
Support: Respond to user inquiries for software and hardware issues
via phone, email, and messaging applications. System Maintenance:
Install, configure, and repair personal computers, peripherals, and
software upgrades; run diagnostics as needed. Troubleshooting:
Resolve issues on laptops, desktops, tablets, and smartphones;
assess problems and escalate when necessary. Inventory &
Documentation: Track hardware and software inventory and log
support tickets accurately. User Assistance: Provide training and
guidance to system users to ensure efficient technology use.
Qualifications High School diploma and 1 or more years of
experience or equivalent experience required. Strong
troubleshooting skills for hardware, software, and core network
services (internet, printing). Proficient with operating systems,
applications, and peripheral devices. Excellent communication and
customer service skills. Demonstrated adaptability, attention to
detail, collaboration, and technical proficiency. Ability to
maintain daily operations of internal technology systems and
equipment. Experienced in resolving user issues for software and
hardware. Skilled in installations, modifications, and repairs of
PCs and peripherals. Competent in providing technical assistance
and user training. Hands-on experience with PC hardware/software
installation and upgrades. Knowledge of minor programming,
diagnostics, and system configuration. Expertise in troubleshooting
across laptops, desktops, tablets, and smartphones. Ability to
configure operating systems and applications (word processing,
database, spreadsheets). Preferred: Intermediate knowledge of
Windows Client OS, Microsoft Office, and PC hardware repair.
Benefits The expected salary for this position is $60,000 to
$65,000 annually. Actual compensation will be determined based on
experience and qualifications as well as internal equity and
alignment with market data. In addition to base salary, this role
may be eligible for additional incentive compensation including
regular merit increases and the corporate bonus program. We Invest
in You Health & Wellness: Comprehensive medical coverage and
company paid Life Insurance, Disability Insurance, AD&D, & paid
parental leave Work life balance with Paid Holidays and PTO Fitness
and cell phone subsidies, and additional benefits such as Aflac,
legal services, and pet insurance Employee Assistance Program
offering around-the-clock counseling Financial security: 401(a) (6%
employer contribution) and 403(b) (2% match) retirement plans
Exceptional career advancement opportunities, recognition, and
rewards Corporate bonus program Mission Focused: Non-profit
organization supporting critical life science research We give
scientists the tools they need to make discoveries that improve and
save lives Contribute to community involvement and social
responsibility Join ATCC, where we fuel your success, well-being,
and development. We're a mission-focused non-profit Equal
Opportunity Employer, celebrating a century of supporting global
public health. All qualified applicants will receive consideration
for employment without regard to sex, race, color, religion,
national origin, disability, protected Veteran status, age, or any
other characteristic protected by law. Shape the future of science
with us.
Keywords: ATCC, Olney , Desktop Support Specialist, IT / Software / Systems , Gaithersburg, Maryland
