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Client Relations Representative

Company: Aerotek
Location: Olney
Posted on: March 16, 2020

Job Description:

They are looking for someone who can handle the small office they have (3-5 people any given day) and also work within the processes they have in place. They will want someone to come in and learn their online Customer Accounts (ordering system- new website online) ASAP to help navigate it, apply it to a customer live on the phone or email chat, and get things done appropriately. This person will be taught to be a Lead for customer inquiries/relationships- answer most calls, tickets, issues, and really own the ordering system process. They will be answering phones, helping with events (helping to ship supplies, prepping seminars and others), emails through ticketing systems, meet deadlines for events. This job has a lot going on so if someone can't handle a lot of things happening and not forget the other stuff can be successful. Providing strong customer service and response times.

Day-day: Log into computer and open up 3-5 different websites/programs they will use throughout the day. Vendesk is their email system- all emails except for internal go out through that. So when they get in- it's returning VMs and EMs that are pending. There is not a lot of calls BUT when they do get them, they NEED to call back even if they could just email.

They will also help to answer questions for registrants and any other follow up with them or the places of the event. They will also help with making sure to meet the deadlines of shipping things--> this would be helping the events person as necessary, not all the time.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing? Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements:
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Keywords: Aerotek, Olney , Client Relations Representative, Other , Olney, Maryland

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