Patient Service Coordinator
Company: MedStar Health
Posted on: May 3, 2021
- Job Summary
Interacts with the practice community in a positive, pleasant
and professional manner to coordinate efficient patient flow
through the practice.
- Minimum Qualifications
High school graduation or equivalent
1 year experience providing high quality customer service
preferably in a health care setting. Preference given to candidates
whose experience includes the use of computerized schedules and
No special certification, registration or license required.
- Knowledge, Skills & Abilities
Knowledge of medical terminology, ICD 9-CM and CPT coding;
knowledge of policies, procedures, and rules and regulations of
insurance companies; demonstrated ability to operate multi-line
telephone system; knowledge of cardiology terminology and insurance
information preferred; ability to type 35 words per minute.
- Primary Duties and Responsibilities
Acts as a liaison during patient encounters by utilizing office
policies and procedures. Greets each patient in a friendly manner
and verifies that each patient's demographic and insurance
information is correctly entered into the Practice Management
Answers the telephone with a positive and professional tone of
voice before the fourth ring and directs or resolves the call
appropriately in order to ensure each call is handled
Enhances continuity of care for patients by utilizing the
Practice Management System integrated functions to include:
recalls, confirmations, wait lists and online appointments.
Interacts with practice employees, physicians, and others by
obtaining and communicating essential data and assisting other team
members to coordinate efficient patient flow through the
Maintains a regulatory/compliance environment by following
organizational policies and procedures to ensure compliance to
state, local, and federal standards and regulations.
Obtains, identifies, and forwards referrals and authorizations
to the A/R Department within 2 days of date of service by reviewing
dates, billed procedures listed, signature of the referring
physician, and batching worksheets to ensure claims are mailed from
the A/R Department with appropriate documentation.
Performs check-out procedures by inputting patient charges and
verifying patient demographic and insurance information in the
Practice Management System, ensuring charges are entered within two
days of date of service. Confirms each patient has an understanding
of our co-pay, balance and billing procedures in compliance with
the Collections Policy Manual.
Performs other duties as assigned.
Records accurate and legible phone messages to ensure efficient
follow through for patient care.
Resolves fee ticket discrepancies by compiling and verifying all
fee tickets against the Daily Charge Report and reviews the Kept
Appointments with No Charges report on a daily basis by rerunning
fee tickets and returning them to physicians when necessary to
ensure all charges are entered into the Practice Management
- Schedules appointments and/or procedures by entering all
relevant patient information in the Practice Management System to
ensure proper preparation of the medical record and billing
information prior to the time of appointment or procedure.
About MedStar Health
MedStar Health is dedicated to providing the highest quality
care for people in Maryland and the Washington, D.C., region, while
advancing the practice of medicine through education, innovation
and research. Our 30,000 associates and 5,400 affiliated physicians
work in a variety of settings across our health system, including
10 hospitals and more than 300 community-based locations, the
largest visiting nurse association in the region, and highly
respected institutes dedicated to research and innovation. As the
medical education and clinical partner of Georgetown University for
more than 20 years, MedStar is dedicated not only to teaching the
next generation of doctors, but also to the continuing education
and professional development of our whole team. MedStar Health
offers diverse opportunities for career advancement and personal
Keywords: MedStar Health, Olney , Patient Service Coordinator, Other , Olney, Maryland
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