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Patient Service Coordinator

Company: Medstar Research Institute
Location: Olney
Posted on: May 3, 2021

Job Description:

Job Summary Interacts with the practice community in a positive, pleasant and professional manner to coordinate efficient patient flow through the practice. Minimum Qualifications Education/Training High school graduation or equivalent # Experience 1 year experience providing high quality customer service preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules and electronic records. # License/Certification/Registration No special certification, registration or license required. # Knowledge, Skills # Abilities Knowledge of medical terminology, ICD 9-CM and CPT coding; knowledge of policies, procedures, and rules and regulations of insurance companies; demonstrated ability to operate multi-line telephone system; knowledge of cardiology terminology and insurance information preferred; ability to type 35 words per minute. Primary Duties and Responsibilities Acts as a liaison during patient encounters by utilizing office policies and procedures. Greets each patient in a friendly manner and verifies that each patient#s demographic and insurance information is correctly entered into the Practice Management System. Answers the telephone with a positive and professional tone of voice before the fourth ring and directs or resolves the call appropriately in order to ensure each call is handled efficiently. Enhances continuity of care for patients by utilizing the Practice Management System integrated functions to include: recalls, confirmations, wait lists and online appointments. Interacts with practice employees, physicians, and others by obtaining and communicating essential data and assisting other team members to coordinate efficient patient flow through the practice. Maintains a regulatory/compliance environment by following organizational policies and procedures to ensure compliance to state, local, and federal standards and regulations. Obtains, identifies, and forwards referrals and authorizations to the A/R Department within 2 days of date of service by reviewing dates, billed procedures listed, signature of the referring physician, and batching worksheets to ensure claims are mailed from the A/R Department with appropriate documentation. Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information in the Practice Management System, ensuring charges are entered within two days of date of service. Confirms each patient has an understanding of our co-pay, balance and billing procedures in compliance with the Collections Policy Manual. Performs other duties as assigned. Records accurate and legible phone messages to ensure efficient follow through for patient care. Resolves fee ticket discrepancies by compiling and verifying all fee tickets against the Daily Charge Report and reviews the Kept Appointments with No Charges report on a daily basis by rerunning fee tickets and returning them to physicians when necessary to ensure all charges are entered into the Practice Management System. Schedules appointments and/or procedures by entering all relevant patient information in the Practice Management System to ensure proper preparation of the medical record and billing information prior to the time of appointment or procedure.

  • Job Summary
  • Serves as the initial contact person at the medical practice and greets patients in a courteous and professional manner. Makes appointments, registers patients, collects co-payments, updates demographic and insurance information, and provides patients with follow-up appointments and requisitions for tests.

  • Minimum Qualifications
  • Education/Training
  • High school graduation or equivalent; completion of a medical terminology course preferred.

  • Experience
  • 1 year experience in a medical record setting preferred; 1 year experience in a medical office or ambulatory health setting preferred, medical terminology course preferred.

  • License/Certification/Registration
  • CPR certification preferred.

  • Knowledge, Skills & Abilities
  • Ability to type 40 words per minute. Basic computer skills preferred.

  • Primary Duties and Responsibilities
  • Assists with maintaining supply inventory.

  • Attends all scheduled meetings including, but not limited to regular staff meetings and training classes for safety, infection control, OSHA, CPR, and others as required.

  • Completes the registration/chart preparation process which includes the following: Determines patient's method of payment and verifies insurance (i.e., EVS, memberchek, etc.) Collects copayment and enters any payments into the system. Updates patient demographic and billing information. Preregisters patients as necessary. Updates patient demographic and billing information in the system.

  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

  • Coordinates billing procedures (including the input of charges) and collects payment for fee-for service/ commercial insurance patients. Must perform end of shift reconciliation.

  • Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy.

  • Identifies obvious emergencies and alerts appropriate staff.

  • Maintains referral log/referral tracking system and distributes to appropriate provider and/or department.

  • Maintains the reception desk/waiting area in a neat and orderly fashion.

  • Performs other duties as assigned.

  • Prepares, updates, and copies forms, reports, and records on a routine basis.

  • Provides outreach for missed appointments. Monitors and tracks no shows and enters data into the system.

  • Receives patients and determines the reason for visiting the primary care health center. Distinguishes whether the patient is a walk-in or scheduled appointment and provides appropriate forms.

  • Receives telephone calls, provides telephone triage and disseminates messages in a timely and appropriate manner.

  • Schedules appointments including follow-up/referral appointments. Completes requisitions for tests.

  • Serves as the primary backup for the Health Information Assistant (if applicable) or is the principal resource for daily medical records activities. Creates and request medical history files. May also serve as back up for Referral Coordinator and Discharge Coordinator.

  • Sorts and distributes departmental mail and correspondence.

Keywords: Medstar Research Institute, Olney , Patient Service Coordinator, Other , Olney, Maryland

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