Patient Service Coordinator
Company: Medstar Research Institute
Posted on: May 3, 2021
Job Summary Interacts with the practice community in a positive,
pleasant and professional manner to coordinate efficient patient
flow through the practice. Minimum Qualifications
Education/Training High school graduation or equivalent #
Experience 1 year experience providing high quality customer
service preferably in a health care setting. Preference given to
candidates whose experience includes the use of computerized
schedules and electronic records. #
License/Certification/Registration No special certification,
registration or license required. # Knowledge, Skills # Abilities
Knowledge of medical terminology, ICD 9-CM and CPT coding;
knowledge of policies, procedures, and rules and regulations of
insurance companies; demonstrated ability to operate multi-line
telephone system; knowledge of cardiology terminology and insurance
information preferred; ability to type 35 words per minute. Primary
Duties and Responsibilities Acts as a liaison during patient
encounters by utilizing office policies and procedures. Greets each
patient in a friendly manner and verifies that each patient#s
demographic and insurance information is correctly entered into the
Practice Management System. Answers the telephone with a positive
and professional tone of voice before the fourth ring and directs
or resolves the call appropriately in order to ensure each call is
handled efficiently. Enhances continuity of care for patients by
utilizing the Practice Management System integrated functions to
include: recalls, confirmations, wait lists and online
appointments. Interacts with practice employees, physicians, and
others by obtaining and communicating essential data and assisting
other team members to coordinate efficient patient flow through the
practice. Maintains a regulatory/compliance environment by
following organizational policies and procedures to ensure
compliance to state, local, and federal standards and regulations.
Obtains, identifies, and forwards referrals and authorizations to
the A/R Department within 2 days of date of service by reviewing
dates, billed procedures listed, signature of the referring
physician, and batching worksheets to ensure claims are mailed from
the A/R Department with appropriate documentation. Performs
check-out procedures by inputting patient charges and verifying
patient demographic and insurance information in the Practice
Management System, ensuring charges are entered within two days of
date of service. Confirms each patient has an understanding of our
co-pay, balance and billing procedures in compliance with the
Collections Policy Manual. Performs other duties as assigned.
Records accurate and legible phone messages to ensure efficient
follow through for patient care. Resolves fee ticket discrepancies
by compiling and verifying all fee tickets against the Daily Charge
Report and reviews the Kept Appointments with No Charges report on
a daily basis by rerunning fee tickets and returning them to
physicians when necessary to ensure all charges are entered into
the Practice Management System. Schedules appointments and/or
procedures by entering all relevant patient information in the
Practice Management System to ensure proper preparation of the
medical record and billing information prior to the time of
appointment or procedure.
- Job Summary
Serves as the initial contact person at the medical practice and
greets patients in a courteous and professional manner. Makes
appointments, registers patients, collects co-payments, updates
demographic and insurance information, and provides patients with
follow-up appointments and requisitions for tests.
- Minimum Qualifications
High school graduation or equivalent; completion of a medical
terminology course preferred.
1 year experience in a medical record setting preferred; 1 year
experience in a medical office or ambulatory health setting
preferred, medical terminology course preferred.
CPR certification preferred.
- Knowledge, Skills & Abilities
Ability to type 40 words per minute. Basic computer skills
- Primary Duties and Responsibilities
Assists with maintaining supply inventory.
Attends all scheduled meetings including, but not limited to
regular staff meetings and training classes for safety, infection
control, OSHA, CPR, and others as required.
Completes the registration/chart preparation process which
includes the following: Determines patient's method of payment and
verifies insurance (i.e., EVS, memberchek, etc.) Collects copayment
and enters any payments into the system. Updates patient
demographic and billing information. Preregisters patients as
necessary. Updates patient demographic and billing information in
Contributes to the achievement of established department goals
and objectives and adheres to department policies, procedures,
quality standards, and safety standards. Complies with governmental
and accreditation regulations.
Coordinates billing procedures (including the input of charges)
and collects payment for fee-for service/ commercial insurance
patients. Must perform end of shift reconciliation.
Demonstrates behavior consistent with MedStar Health mission,
vision, goals, objectives and patient care philosophy.
Identifies obvious emergencies and alerts appropriate staff.
Maintains referral log/referral tracking system and distributes
to appropriate provider and/or department.
Maintains the reception desk/waiting area in a neat and orderly
Performs other duties as assigned.
Prepares, updates, and copies forms, reports, and records on a
Provides outreach for missed appointments. Monitors and tracks
no shows and enters data into the system.
Receives patients and determines the reason for visiting the
primary care health center. Distinguishes whether the patient is a
walk-in or scheduled appointment and provides appropriate
Receives telephone calls, provides telephone triage and
disseminates messages in a timely and appropriate manner.
Schedules appointments including follow-up/referral
appointments. Completes requisitions for tests.
Serves as the primary backup for the Health Information
Assistant (if applicable) or is the principal resource for daily
medical records activities. Creates and request medical history
files. May also serve as back up for Referral Coordinator and
- Sorts and distributes departmental mail and
Keywords: Medstar Research Institute, Olney , Patient Service Coordinator, Other , Olney, Maryland
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