Responsible for the daily leadership and clinical activities of
the MedStar Montgomery Center for Successful Aging, Geriatric
Outpatient Clinic and the Geriatric High Intensity Outpatient
Clinic. This includes ensuring the highest quality of care, patient
satisfaction and regulatory compliance. Responsible for the
development and implementation of clinical workflows and activities
related to the Center for Successful Aging, MedStar Montgomery
Medical Center. This includes oversight to clinical support staff
responsible for the implementation of routine geriatric primary
care, case management, and clinical coordination. Works with MMMC
Nursing and other staff to develop and implement referral
standards, transitions planning and other clinical standards to
ensure the safety and well-being of Geriatric Patients. In
coordination with the Center for Successful Aging Administrator
develop support staff roles, responsibilities, and measures of
success and provide supervisor roles in evaluation of the
standards. Assists the Administrator for the Center for Successful
Aging to optimize efficiencies and develop performance improvement
initiatives in support of MMMC strategic, operational, and
financial goals. Work with senior leadership and physicians of MMMC
and MedStar Health to support growth, collaboration, and
partnerships, in accordance with strategic and operational plans.
Ensure that clinic support staff adheres to the MedStar
S.P.I.R.I.T. values in all activities.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Center for Successful Aging (CSA) Daily Activity Management:
Develops and implements the operational and clinical standards for
the CSA, consistent with MMMC Quality and Standards of Care.
a. Adapts and/ or develops patient clinical workflows and
procedures to ensure a positive patient experience consistent with
the MedStar Good Samaritan Hospital (MGSH), CSA Model of Care
b. Works with MMMC Nursing and Physician leadership to develop
referral standards, within the MMMC to ensure appropriate
transitions of patients between relative work areas.
c. Ensures that workflows and procedures comply with local MMMC
standards of care, The Joint Commission, Nurses for Improving the
Healthcare System for Elders (NICHE), and the Institute for
Healthcare Improvement (IHI) Age-Friendly Health System.
d. In coordination with Quality, Risk Management, and other MMMC
staff ensure that patient safety and risk assessments are built
into workflows and identify patients that may have higher risk of
hospital related injuries.
e. Work with the CSA Administrator to coordinate workflows and
support with MedStar Medical Management Group and Specialty Care
providers for routine specialty support based on appropriate case
load and support opportunities.
f. Identifies supply standards and works with support staff for
the routine management of supplies, to include but not limited to:
Physician Office Supplies, appropriate medical supplies,
maintenance of ACLS (Crash) Carts, and any pharmaceutical or other
time sensitive clinical materials within the CSA.
- Supervisory Responsibility for CSA Clinical Support Staff:
Provides daily supervision and accountability for CSA Clinical
Support Staff, ensuring the appropriate provider support
a. Develops and trains or coordinates for training of assigned
clinical support staff to include Medical Assistants (Personal
Services Coordinators), Registrar, and Social Worker (Case
b. Works with CSA Administrator to identify additional support
requirements aligned with CSA and MMMC strategic and operational
planning to include but not limited to: Community Health Workers,
Case Managers, Dieticians, and Clinical Pharmacists.
c. Develops and implements daily work performance expectations
and ensures the daily clinical operations for the MMMC CSA.
d. Provide routine supervisory responsibilities in the
evaluation of performance outlined in the staff position
- Interdepartmental Coordination and Care Coordination: Ensures
the highest quality of care by working with MMMC Nursing and
Physician leaders to develop protocols related to the care of the
patients within the MMMC.
a. Develop MMMC CSA clinical workflows to ensure the highest
possible patient experience for each visit.
b. Develop and/ or adapt appropriate referral protocols that
allow for quick identification and transition of appropriate
patients from within other areas of MMMC to the Center for
c. Develop and/ or adapt appropriate referral or transition
protocols to identify patients that may require transition from the
MMMC CSA to a different care setting within MMMC.
d. In coordination with Quality, Risk Management, physician and
nursing leadership, identify automatic trigger points that would
require transition to emergency, inpatient, or other MMMC
e. In coordination with Quality, Risk Management, physician and
nursing leadership, identify markers and workflows that would
trigger requests for assistance from specialty providers not
assigned to the MMMC CSA.
- Development: Maintains current knowledge and develops new
a. Practices within applicable scope of practice and according
to hospital policy and procedures.
b. Identifies learning needs in self and initiates actions to
address these education needs, especially related to Geriatric
c. Attends appropriate continuing education opportunities to
maintain licensure and advance knowledge in Geriatric Nursing and
Outpatient care standards.
d. Participates in training classes for quality and safety,
infection control, OSHA, EMR, CPR, TJC, safety, compliance and
others as required.
e. Attends hospital sponsored training programs as required by
f. Completes all mandatory requirements, certifications, and
licensure within allotted timeframe for completion (CPR, License,
g. Meets all mandatory obligations.
h. Maintains continuing education program for staff by giving or
arranging for in-services and providing for training
- Organizational knowledge: Works effectively within and between
a. Participates on inter-departmental teams and committees,
communicating unit knowledge as appropriate and community outreach
efforts, as appropriate.
b. Provides department/unit with information and knowledge
acquired during participation with interdepartmental teams and
c. Develops and maintains effective and collaborative
relationships with physicians and other providers.
d. Develops and fosters effective and collaborative
relationships with MGSH CSA and Regional Geriatric Service Line
e. Demonstrates a constructive approach during all interactions
with staff, supervisors, and managers both inside and outside the
f. Supports the CSA Administrator regarding MSH Philanthropy
team to nurture current and potential ongoing philanthropic
g. Integrates the CSA model of care with current NICHE Standards
and work with nursing and physician leadership to develop towards
the IHI Age Friendly Health System.
- Bachelor's degree in Nursing Required; Master's degree
- Specialized training in Geriatric Nursing Preferred
- 3-5 years of progressively more responsible job related nursing
and medical office practice experience, preferably in a busy
multiple physician practice and solve patient and staff
- 1 year RN supervisory experience in a medical office or
ambulatory health setting.
- 1 Year of geriatric nursing experience preferred
LICENSURE, CERTIFICATION & REGISTRATION:
- CPR certification required.
- Valid RN license in Maryland or Compact State.
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent Customer Service/ patient interaction skills.
- Excellent Written and Oral communication skills.
- High level problem solving skills as well as independent
judgment skills relating to clinical care policy and
- Knowledge of Joint Commission standards required
- Knowledge of NICHE and/ or IHI Age-Friendly Health System
- Must demonstrate effective communication skills
- Must be able to work effectively among all levels of staff and
internal/ external customers
- Excellent leadership and managerial skills
About MedStar Health
MedStar Health is dedicated to providing the highest quality
care for people in Maryland and the Washington, D.C., region, while
advancing the practice of medicine through education, innovation
and research. Our 30,000 associates and 5,400 affiliated physicians
work in a variety of settings across our health system, including
10 hospitals and more than 300 community-based locations, the
largest visiting nurse association in the region, and highly
respected institutes dedicated to research and innovation. As the
medical education and clinical partner of Georgetown University for
more than 20 years, MedStar is dedicated not only to teaching the
next generation of doctors, but also to the continuing education
and professional development of our whole team. MedStar Health
offers diverse opportunities for career advancement and personal