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Field Tech Senior Associate

Company: NTT DATA Corporation
Location: Olney
Posted on: June 2, 2021

Job Description:

The Services team has a strong record of meeting high performance standards while implementing complex global enterprise solutions that deliver real value. We accomplish this through the combination of experienced consultants with a unique implementation approach and culture. Our enterprise consultants possess deep industry expertise, process proficiency, and technology skill, gained through numerous successful implementations. This experience and expertise, combined with our lean, cross-life cycle methodology, helps ensure solutions that deliver real value for our customers.

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Desk Side Support, etc. This role combines technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position working with an NTT DATA Team. Must have reliable transportation. On-call required every 3 weeks.

Role Responsibilities:

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters Experience working with a ticketing system. Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows) Instructs customers in the operation and maintenance of basic Windows.

Required Skills: 3+ years desktop/technical Windows support experience

Desired Skills: A+ Certification


Nearest Major Market: Washington DC

Job Segment:
Technical Support, Technology

Keywords: NTT DATA Corporation, Olney , Field Tech Senior Associate, Other , Olney, Maryland

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