- Job Summary
Ensures a safe environment for our patients, staff and visitors.
Patrols hospital property, responds to calls for assistance, and
reports on conditions, objects or persons which may impact the
security and/or safety of patients, associates, physicians,
visitors, or vendors, and responds according to established
policies, procedures and regulations. Security Officers are
essential associates in a 24/7 environment and may be required to
be flexible with scheduling and work "off-shifts."
- Minimum Qualifications
HighSchool diploma or equivalent. Bachelor's degree in related
1 year of related security or law enforcement experience. In
lieu of the related experience, an internal candidate who has 1
year of MedStar tenure may be considered. Prior experience in
healthcare preferred (or related field with a patient-first,
- Valid driver's license.
- Basic Certified Healthcare Security Officer (CHSO)
certification from IAHSS preferred. BLS (CPR) certification
required within 60 days of start date.
Must successfully complete all MedStar initial training related
to violence prevention, de-escalation and crisis prevention
- Knowledge, Skills & Abilities
Verbal and written communication skills. Strong interpersonal
skills. Ability to remain calm and thoughtful during a crisis.
Ability to assist in deescalating situations with strong emotions
and conflict. Basic computer skills preferred.
- Primary Duties and Responsibilities
- 1.Contributes to the achievement of established department
goals and objectives and adheres to department policies,
procedures, quality standards, and safety standards. Complies with
governmental and accreditation regulations.
2.Immediately responds to emergencies to provide necessary
assistance to employees and customers.
3.Conducts designated security patrols throughout the facility
as directed. May be required to patrol the hospital campus/grounds
via security motor vehicle or bicycle.
4.Monitors security and appearance of lobbies, waiting areas,
elevators, and entrances.
5.Prepares and submits reports and logs of all incidents,
investigations, and activities. Maintains department records,
reports, and files as required.
6.Proficient in and utilizes nonviolent crisis intervention and
de-escalation techniques to ensure staff, patients, visitors and
all others remain safe, calm and respected while onsite.
7.Provides assistance for way-finding, parking, deliveries and
other requested information for the hospital and MedStar
8.Responds to security and medical code calls. Investigates
incidents and accidents. Gathers information and evidence. Notifies
appropriate authorities or superiors and calls for back-up
assistance as necessary.
9.Testifies at legal proceedings, hearings and trials.
10.Works cross-functionally to ensure safe and secure
11.Conducts foot security patrols of hospital buildings and
grounds, as required. Observes and monitors conditions, objects, or
persons which might require police action. Controls access to and
inspects packages of those leaving buildings. Reports all safety,
security, and law violations.
12.Collects and secures patient valuables and lost-and-found
13.Monitors camera surveillance system.
14.Responds to circumstances where the exercise of law
enforcement authority may be required.
15.Interacts with visitors and maintains designated security
posts throughout the facility as directed.
16.Ensures quality outcomes for the security department by
communicating with security staff and the public.
17.Participates in meetings and on committees and represents the
department and hospital in community outreach efforts. Participates
in multi-disciplinary quality and service improvement teams.
18.Performs other duties as assigned.
About MedStar Health
MedStar Health is dedicated to providing the highest quality
care for people in Maryland and the Washington, D.C., region, while
advancing the practice of medicine through education, innovation
and research. Our 30,000 associates and 5,400 affiliated physicians
work in a variety of settings across our health system, including
10 hospitals and more than 300 community-based locations, the
largest visiting nurse association in the region, and highly
respected institutes dedicated to research and innovation. As the
medical education and clinical partner of Georgetown University for
more than 20 years, MedStar is dedicated not only to teaching the
next generation of doctors, but also to the continuing education
and professional development of our whole team. MedStar Health
offers diverse opportunities for career advancement and personal