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Patient Service Coordinator

Company: Medstar Research Institute
Location: Olney
Posted on: January 9, 2022

Job Description:

Job Summary MedStar Health is committed to providing world-class, compassionate care to every patient, every time at every touch point. All associates are accountable for their role in meeting patient experience standards. Performs front office duties to include answering and directing call appropriately, scheduling patients and obtaining proper medical records for appointments, creating patient charts, and efficiently working in several different computer programs and scanning EMR. Familiar with navigating in EMR/EHR and billing software. Minimum Qualifications Education/Training High school graduation or equivalent; some additional technical or collegiate education preferred. # Experience 1-year clerical/office experience in a medical office or ambulatory care setting. # License/Certification/Registration No special certification, registration or licensure required. # Knowledge, Skills # Abilities Basic computer skills. Excellent phone manner/communication skills. Excellent organizational skills. Ability to operate standard office equipment. Verbal and written communication skills. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations. Answers multiline telephones system in a professional manner. Follows protocol for transferring patient calls. Completes a medical call-back sheet on an as needed basis. Forward staff calls and messages as necessary. Ensures efficient patient flow. Greets patients in a friendly and professional manner when they enter the office. Notifies the involved department that their patient has arrived and directs the patients in an efficient, an orderly manner. Handles incoming mail: receives, opens, sorts and distributes all incoming mail and packages for the office. Initiates reminder phone calls to follow up patients in advance of their appointment. Logs payments daily and prepares deposit to be forwarded/deposited per office procedure. Prepares weekly deposit record when applicable. Maintains office supplies. Order office supplies as needed in a timely manner. Obtains demographic, insurance, and referral information. Verifies address and insurance information with follow patients to ensure accuracy. Obtains referrals from HMO patients and collects co-pays if applicable. Obtains patient information and records from referring physician office as well as downloading from affiliated hospital systems. During a telephone intake, ascertains what studies were performed on the patient and arranged for the patient to bring the studies (ie: X-rays, MRI#s, CAT Scans, etc.) in with them along with their medical records. If the patient cannot pick these up, arrangements are made for the studies to be picked up. Scans records into electronic chart in advance of patient appointment. Performs data entry as appropriate to the center#s charge entry procedures. Performs other duties as assigned. Schedules appointments for new patients, re-evaluation and follow-up patients. Keeps the appointments within the framework of the current patient schedule format and the physician schedules. Any appointment outside the current format will be authorized by the team coordinator. Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.


  • Job Summary

  • MedStar RadAmerica is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.


  • Performs front office duties to include: answering and directing calls appropriately, scheduling patients and obtaining proper medical records for appointments, creating patient charts, and efficiently working in several different computer programs and scanning EMR.

  • Minimum Qualifications
  • Education/Training

  • High school graduation or equivalent; business courses or administrative/secretarial training preferred.



  • Experience

  • 1 year clerical/office experience in a medical office or ambulatory care setting.



  • License/Certification/Registration

  • No special certification, registration or license required.



  • Knowledge, Skills & Abilities

  • Basic computer skills. Excellent phone manner/communication skills. Excellent organizational skills. Ability to operate standard office equipment. Verbal and written communication skills.

  • Primary Duties and Responsibilities

  • Answers multiline telephones system in a professional manner. Follows protocol for transferring patient calls. Completes a medical call-back sheet on an as needed basis. Forward staff calls and messages as necessary.


  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.


  • Ensures efficient patient flow. Greets patients in a friendly and professional manner when they enter the office. Notifies the involved department that their patient has arrived and directs the patients in an efficient, and orderly manner.


  • Handles incoming mail: Receives, opens, sorts and distributes all incoming mail and packages for the office.


  • Initiates reminder phone calls to follow-up patients in advance of their appointment.


  • Logs payments daily and prepares deposit to be forwarded/deposited per office procedure. Prepares weekly deposit record when applicable.


  • Maintains office supplies. Order office supplies as needed in a timely manner.


  • Obtains demographic, insurance, and referral information. Verifies address and insurance information with follow-up patients to ensure accuracy. Obtains referrals from HMO patients and collects co-pay if applicable.


  • Obtains patient information and records from referring physician office as well as downloading from affiliated hospital systems. During a telephone intake, ascertains what studies were performed on the patient and arranges for the patient to bring the studies (i.e.: X-rays, MRI's, CAT Scans, etc.) in with them along with their medical records. If the patient cannot pick these up, arrangements are made for the studies to be picked up. Scans records into electronic chart in advance of patient appointment.


  • Performs data entry as appropriate to the center's charge entry procedures.


  • Performs other duties as assigned.

  • Schedules appointments for new patients, re-evaluation and follow-up patients. Keeps the appointments within the framework of the current patient schedule format and the physician schedules. Any appointments outside the current format will be authorized by the Coordinator Program Site.

Keywords: Medstar Research Institute, Olney , Patient Service Coordinator, Other , Olney, Maryland

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