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Patient Registrar

Company: Medstar
Location: Olney
Posted on: January 15, 2022

Job Description:

Job Summary Under the direction of the Admissions Manager, is responsible for day to day monitoring of work flow in a specific area of patient registration. Acts as a resource to the staff for operational issues and to any other customer who may need assistance.Minimum Qualifications Education/Training High School Diploma or equivalentExperience Minimum 2 years work experience in fast paced customer service environment, preferably in medical settingLicense/Certification/Registration N/AKnowledge, Skills & Abilities AbIlity to read, write, and communicate effectively in English.Ability to communicate effectively with all levels of internal and external customers.Moderate Computer skillsHIPAA polices on ConfidentialityPrimary Duties and Responsibilities Registration: Performs all duties related to patient registration process. Accurately completes all MSP forms and admissions paperwork.Collect demographic and insurance information, ensuring accuracy and completeness.Explains processes and procedures to patients and family members.Obtains signed copies of required forms and information such as Directory preference NOPP consent to treat, financial responsibility and patient identification verification.Collects co-pays and deductibles from the patient.Verifies insurance information through HDX and EVS.Complete pre-admission information forms.Distributes Blank copies of the Advance Directive to all inpatient AdmissionsCollects and scans completed Advance Directives, insurance cards and signature forms.Customer Service: Provides all services needed by patients and family members to ensure a smooth and efficient registration process. Greet patients.Ensures that patients and family members understand processes and procedures.Answers and screens incoming phone calls.Provides explanation and copy of requirements while demonstrating consideration for individual preferences.Responds to patients' questions and concerns.Development: Maintains current knowledge and develops new knowledge. Works with supervisor to identify learning needs and takes actions to address these needs.Attends hospital sponsored training programs as required by the department.Meets all mandatory obligations.Organizational knowledge: Works effectively within and between departments. Participates on inter-departmental teams and committees, communicating unit knowledge as appropriate.Provides department/unit with information and knowledge acquired during participation with interdepartmental teams and committees.Demonstrates a constructive approach during all interactions with staff, supervisors, and managers both inside and outside the unit.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Keywords: Medstar, Olney , Patient Registrar, Other , Olney, Maryland

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