Patient Service Coordinator
Company: MedStar Health
Location: Olney
Posted on: January 26, 2023
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Job Description:
Serves as the initial contact person at the medical practice or
hospital department and greets patients in a courteous and
professional manner. Coordinates efficient patient flow through the
practice or hospital department assigned. Makes appointments,
registers patients, collects co-payments, Time-of-Service (TOS)
payment processing, updates demographic and insurance information,
and provides patients with follow-up appointments and requisitions
for tests.Primary Duties and Responsibilities: Contributes to the
achievement of established department goals and objectives and
adheres to department policies, procedures, quality standards, and
safety standards. Complies with governmental and accreditation
regulations. Acts as a liaison during patient encounters by
utilizing office policies and procedures. Greets each patient in a
friendly manner and verifies that each patient's demographic and
insurance information is correctly entered into the Practice
Management System. Schedules appointments and/or procedures by
entering all relevant patient information in the Practice
Management System to ensure proper preparation of the medical
record and billing information prior to the time of appointment or
procedure. Answers the telephone with a positive and professional
tone of voice before the fourth ring and directs or resolves the
call appropriately in order to ensure each call is handled
efficiently. Enhances continuity of care for patients by utilizing
the Practice Management System integrated functions to include:
recalls, confirmations, wait lists and online appointments.
Interacts with practice employees, physicians, and others by
obtaining and communicating essential data and assisting other team
members to coordinate efficient patient flow through the practice.
Maintains a regulatory/compliance environment by following
organizational policies and procedures to ensure compliance to
state, local, and federal standards and regulations. Obtains,
identifies, and forwards referrals and authorizations to the A/R
Department within 2 days of date of service by reviewing dates,
billed procedures listed, signature of the referring physician, and
batching worksheets to ensure claims are mailed from the A/R
Department with appropriate documentation. Performs check-out
procedures by inputting patient charges and verifying patient
demographic and insurance information in the Practice Management
System, ensuring charges are entered within two days of date of
service. Confirms each patient has an understanding of our co-pay,
balance and billing procedures in compliance with the Collections
Policy Manual. Records accurate and legible phone messages to
ensure efficient follow through for patient care. Resolves fee
ticket discrepancies by compiling and verifying all fee tickets
against the Daily Charge Report and reviews the Kept Appointments
with No Charges report on a daily basis by rerunning fee tickets
and returning them to physicians when necessary to ensure all
charges are entered into the Practice Management System. May serves
as the primary backup for the Health Information Assistant (if
applicable) or is the principal resource for daily medical records
activities. Creates and request medical history files. Based on
hospital location may: Ensure that all monies are accurately
collected and accounted for at day's end: At day's end, reconciles
all monies collected (cash, checks, and credit card payments) to
the money entered in the approved organization electronic
scheduling and billing systems Front Desk Module. Closes and
balances the Credit Card Machine on a daily basis. Batches payments
and delivers payment batches to designated department resource for
balance verification, creation of bank deposit and delivery of
deposit to the Cashier's Office. At the end of each day or session,
batches encounter forms, prepares Batch Entry Form and Batch
Control Log to be sent to Physicians' Unified Billing Service
(PUBS).Required for All Jobs---Performs other duties as
assigned.---Complies with all policies and standards.---Utilize all
organizational resources effectively and efficiently.---Where
applicable, refer to the competency validation documents for
population(s) served.
Keywords: MedStar Health, Olney , Patient Service Coordinator, Other , Olney, Maryland
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