Patient Service Coordinator
Company: MedStar Health
Posted on: March 17, 2023
Serves as the initial contact person at the medical practice or
hospital department and greets patients in a courteous and
professional manner. Coordinates efficient patient flow through the
practice or hospital department assigned. Makes appointments,
registers patients, collects co-payments, Time-of-Service (TOS)
payment processing, updates demographic and insurance information,
and provides patients with follow-up appointments and requisitions
Primary Duties and Responsibilities:
- Contributes to the achievement of established department goals
and objectives and adheres to department policies, procedures,
quality standards, and safety standards. Complies with governmental
and accreditation regulations.
- Acts as a liaison during patient encounters by utilizing office
policies and procedures. Greets each patient in a friendly manner
and verifies that each patient's demographic and insurance
information is correctly entered into the Practice Management
- Schedules appointments and/or procedures by entering all
relevant patient information in the Practice Management System to
ensure proper preparation of the medical record and billing
information prior to the time of appointment or procedure.
- Answers the telephone with a positive and professional tone of
voice before the fourth ring and directs or resolves the call
appropriately in order to ensure each call is handled
- Enhances continuity of care for patients by utilizing the
Practice Management System integrated functions to include:
recalls, confirmations, wait lists and online appointments.
- Interacts with practice employees, physicians, and others by
obtaining and communicating essential data and assisting other team
members to coordinate efficient patient flow through the
- Maintains a regulatory/compliance environment by following
organizational policies and procedures to ensure compliance to
state, local, and federal standards and regulations.
- Obtains, identifies, and forwards referrals and authorizations
to the A/R Department within 2 days of date of service by reviewing
dates, billed procedures listed, signature of the referring
physician, and batching worksheets to ensure claims are mailed from
the A/R Department with appropriate documentation.
- Performs check-out procedures by inputting patient charges and
verifying patient demographic and insurance information in the
Practice Management System, ensuring charges are entered within two
days of date of service. Confirms each patient has an understanding
of our co-pay, balance and billing procedures in compliance with
the Collections Policy Manual.
- Records accurate and legible phone messages to ensure efficient
follow through for patient care.
- Resolves fee ticket discrepancies by compiling and verifying
all fee tickets against the Daily Charge Report and reviews the
Kept Appointments with No Charges report on a daily basis by
rerunning fee tickets and returning them to physicians when
necessary to ensure all charges are entered into the Practice
- May serves as the primary backup for the Health Information
Assistant (if applicable) or is the principal resource for daily
medical records activities. Creates and request medical history
- Based on hospital location may: Ensure that all monies are
accurately collected and accounted for at day's end: At day's end,
reconciles all monies collected (cash, checks, and credit card
payments) to the money entered in the approved organization
electronic scheduling and billing systems Front Desk Module. Closes
and balances the Credit Card Machine on a daily basis. Batches
payments and delivers payment batches to designated department
resource for balance verification, creation of bank deposit and
delivery of deposit to the Cashier's Office. At the end of each day
or session, batches encounter forms, prepares Batch Entry Form and
Batch Control Log to be sent to Physicians' Unified Billing Service
Required for All Jobs
Performs other duties as assigned.
Complies with all policies and standards.
Utilize all organizational resources effectively and
Where applicable, refer to the competency validation documents for
Keywords: MedStar Health, Olney , Patient Service Coordinator, Other , Olney, Maryland
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