Manager-Senior Manager, Sales Operations

Location: Chadds Ford
Posted on: June 23, 2025

Job Description:

Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmunity. Incyte is committed to the rigorous pursuit of research and development excellence to improve the lives of patients, make a difference in health care, and build sustainable value. The Company strives to discover and develop first-in-class and best-in-class medicines-advancing a diverse portfolio of large and small molecules. Job Summary The Senior Manager, Sales Operations plays a key role in supporting the execution of Incyte’s commercial strategy across one or more therapeutic areas. This individual will partner with Field Sales, Marketing, Finance, Compliance, HR, and Commercial Operations to ensure field teams are equipped with the right tools, insights, and structures to perform effectively. The role will be responsible for incentive compensation (IC), sales performance analytics, territory alignments, and other field enablement activities. This role blends tactical execution with strategic insight to help drive performance across the field sales organization. Essential Functions of the Job (Key responsibilities) Manage and execute field incentive compensation programs including quota setting, IC plan design execution, exception handling, reporting, and payout processing. Support territory alignment management, including regular updates, change requests, and analysis to optimize coverage and resource deployment. Serve as the primary operations point of contact for assigned brands or business units, providing support for reporting, targeting, data requests, and salesforce effectiveness metrics. Develop and maintain standardized reports and dashboards to enable field visibility into performance and execution. Provide ad hoc field performance analytics and insights to sales leadership to support business decisions and field team effectiveness. Manage and deliver Sales Operations training for field sales teams on tools, processes, reports, and operational updates to ensure optimal usage and understanding. Collaborate with Commercial IT, Business Insights & Strategy (BIS), and Data Management to ensure data integrity and enhance reporting systems. Support product launches and commercial readiness activities from a sales operations perspective. Drive continuous improvement by identifying opportunities to optimize processes, automate reporting, and scale support as the business evolves. Participate in cross-functional projects, including system upgrades, data integrations, and strategic field initiatives. Qualifications (Minimal acceptable level of education, work experience, and competency) Education and Experience: Bachelor’s degree in business, analytics, life sciences, or related field or relevant experience. Previous of experience in pharmaceutical, biotech, or healthcare-related sales operations or commercial operations roles. Experience supporting field sales teams, particularly in areas such as incentive compensation, reporting, salesforce structure, or call planning. Experience with sales force strategy, including resource sizing, deployment, or performance measurement. Experience working with CRM systems (e.g., Veeva), analytics platforms (e.g., Tableau, Power BI), and data management tools is preferred. Skills and Competencies: Analytical and detail-oriented with a strong understanding of data structures and sales performance metrics. Strong Excel skills; intermediate-level SQL and Power BI proficiency required. Ability to manage multiple priorities and communicate effectively across functions and levels. High degree of discretion when handling confidential and sensitive information. Demonstrated ability to work both independently and in a team-oriented environment. Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. The Incyte hiring organization processes your personal data to manage your job application in order to enter into an employment relationship with you if you are the successful candidate. During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You may have the right to access, delete, restrict, edit, move, or object to the use of your personal data. You may also have a right to report concerns to the authority responsible for data privacy in the country where the position is based or where you live or work. By accessing this link you can learn about the types of personal data we collect, how we use it, whether collection and processing is optional, sources of the personal data we process, how it is shared, where it is stored or transferred to, how long we keep it, and contact information for Incyte, Incyte’s data protection officer, and your supervisory authority (if applicable).

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