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Data Analyst QSII (Government)

Company: AT&T
Location: Olney
Posted on: November 12, 2021

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.AT&T has an opening for a Data Analyst for analysis of service levels and other service delivery metrics in support of a large IT services contract. The data analyst will gather, process, and analyze data into information and information into knowledge to support operations and business decisions.-- Uses enterprise monitoring and reporting tools to identify trends and opportunities for improvements in IT service processes and workflow.Description of Job Duties/Responsibilities: ----

  • Creating and maintaining views into data sets for analysis and visualization.
  • Developing and implement data gathering, analysis, and reporting capabilities.
  • Collaborating with the service managers and the design and engineering and tools teams to collect and process relevant metrics to support service level management and process improvement activities.
  • Preparing periodic reports to communicate outcomes of analytic activities.
  • Performing analytics on discrepancies and issues and performing root cause analysis.
  • Identifying people, process, and technology opportunities for efficiency and cost reductions.
  • Identifies the key objectives of gathering data and key sources of needed information and applies data-gathering methods.
  • Assesses common problems and obstacles surrounding data-gathering.
  • Interprets and explains results of a data-gathering initiative.
  • Analyzes complex reports as revealed by the data.
  • Prepares cost-benefit analyses of alternative approaches.
  • Reviews and verifies data and reports for accuracy and evaluates errors in data results and data reports.
  • Assists in assessing risks, benefits and consideration of alternatives.
  • Participates in documenting data, ideas, players, stakeholders, and processes.
  • Differentiates between assumptions, perspectives, and historical frameworks.
  • Recognizes, clarifies, and prioritizes concerns.
  • Identifies issues and communicates with decision makers when a decision needs to be made and analyzes and discusses alternatives.
  • Contributes to documents on the results of the analyzed data.
  • Predicts trends based on patterns found in data reports.
  • Describes alternative data-gathering techniques and collaborates in the selection and implementation of analysis tools and methodologies.Required Clearance: --TS/SCI with polygraph. (#polygraph)-- -- -- ----Required Qualifications:----Five years experience in programs and contracts of similar scope, type and complexity within the Federal Government. Preferred Bachelor's Degree in Business, Information Systems, Engineering, Math, or Science or equivalent experience.
    • Excellent written and verbal communication skills.
    • Strong interpersonal skills.
    • Experience in critical thinking and decision-making, the ability to analyze situations fully and accurately and the ability to reach productive decisions.
    • Self-motivated and results-oriented.
    • Working experience with ServiceNOW and/or Splunk.
    • Proficiency with Microsoft Excel and other MS Office tools.
    • ITIL Foundations v3 or v4 certification desirable.Ready to join our team? Apply today!

Keywords: AT&T, Olney , Data Analyst QSII (Government), IT / Software / Systems , Olney, Maryland

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